Privacy Policy

1. Introduction

SostaLikho respects your privacy and is committed to handling customer information responsibly.

This Privacy Policy explains what information may be collected when you use the SostaLikho website, place an order, create an account or contact customer support.

2. Information We May Collect

Depending on how you use SostaLikho, we may collect information such as:

• Customer name.
• Mobile number.
• Additional contact number if provided.
• Delivery address.
• City, district, state and PIN code.
• Order and product information.
• Customer support messages.
• Information required to process and manage orders.

3. Customer Account Information

When you create or use a customer account, information such as your name and mobile number may be associated with your account.

Your account information may be used to identify your orders and provide customer support.

4. Order and Delivery Information

When you place an order, we may store information required to process and deliver the order.

This may include your name, mobile number, delivery address, PIN code, products ordered, order amount, payment method and order status.

This information is used to process orders, arrange delivery, provide order updates and handle customer support.

5. Customer Support Messages

If you contact SostaLikho through the Help Center, Contact Us or chat features, the messages and related information may be stored so that we can respond to your request and maintain support records.

Support information may include your customer ID, name, mobile number, message content and message time.

6. How We Use Information

Information collected through SostaLikho may be used for purposes such as:

• Creating and managing customer accounts.
• Processing and delivering orders.
• Providing order status and delivery updates.
• Responding to customer support requests.
• Managing returns, cancellations or other order-related requests.
• Preventing fraudulent or abusive activity.
• Improving website functionality and services.

7. Cookies and Browser Storage

SostaLikho may use cookies, sessions or browser storage technologies to provide website functionality.

These technologies may be used for purposes such as maintaining login sessions, remembering certain preferences and maintaining shopping cart information.

Some website functionality may not work correctly if required cookies or browser storage are disabled.

8. Shopping Cart Information

SostaLikho may use browser storage to temporarily maintain shopping cart information on your device.

This allows products added to the cart to remain available while you continue shopping.

9. Sharing of Information

SostaLikho does not intend to sell customer personal information as a commercial product.

Information may be shared with service providers or operational partners when necessary to provide services such as order processing, delivery, payment processing, website hosting, security or customer support.

Information may also be disclosed where required by applicable law, legal process or a lawful government request.

10. Payment Information

Payment information may be processed through the applicable payment service provider when online payment options are available.

SostaLikho aims not to unnecessarily store sensitive payment credentials such as complete card numbers, card PINs or payment passwords.

11. Data Security

SostaLikho takes reasonable technical and organizational measures to protect customer information from unauthorized access, misuse or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

12. Data Retention

Customer information may be retained for as long as reasonably necessary to provide services, maintain order and support records, resolve disputes, comply with legal requirements and protect legitimate business interests.

13. Customer Requests

Customers may contact SostaLikho regarding questions about their personal information or account information.

Requests may be reviewed and handled subject to applicable legal, security and operational requirements.

14. Children's Privacy

SostaLikho is not intended to knowingly collect personal information directly from children without appropriate involvement of a parent or guardian.

If a parent or guardian believes that a child has provided personal information improperly, they may contact SostaLikho support.

15. Third-Party Services

SostaLikho may use third-party services for functions such as payment processing, delivery, hosting, analytics, security or other operational requirements.

Those third-party services may have their own privacy policies and terms.

16. External Links

The SostaLikho website may contain links to external websites or services.

SostaLikho is not responsible for the privacy practices or content of third-party websites.

17. Changes to This Privacy Policy

SostaLikho may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable requirements.

The updated version will be published on this page.

18. Contact Us

If you have questions about this Privacy Policy or your personal information, you can contact SostaLikho through the available customer support options.